Adding live chat to your website with ICTDesk takes about ten minutes. You create a workspace, copy a single widget snippet, paste it into your site before the closing body tag, and the chat bubble appears for your visitors. This guide walks through every step, from sign-up to your first conversation.
Before You Start
You’ll need two things: access to your website’s HTML (or your CMS admin, like WordPress), and an ICTDesk account. If you don’t have an account yet, you can start a free 14-day trial — no card required. Everything below works the same whether you’re on a trial or a paid plan.
Step 1: Create Your ICTDesk Workspace
Go to the ICTDesk portal and register for an account. During sign-up you’ll name your workspace and set your support email. This workspace is your control panel, where every chat, agent, and visitor record lives. If you run support for more than one brand or client, ICTDesk is multi-tenant, so you can manage separate workspaces from the same login.
Step 2: Set Up Your Brand and Greeting
Inside your workspace, open the widget settings. Here you set the chat bubble color, your company name, and the welcome message visitors see when they open the chat. Keep the greeting short and specific — something like “Hi, ask us anything about pricing or setup” works better than a generic “How can we help?” because it tells people what you can actually do for them.
If you’re on a plan that includes white-label, you can also remove ICTDesk branding and point the widget at your own domain so the whole experience matches your site.
Step 3: Copy Your Live Chat Widget Code
In the widget settings, find the install section. ICTDesk generates a single script tag tied to your workspace key. It looks like this:
Your real snippet has a unique key in place of YOUR_WORKSPACE_KEY. Copy the whole line. That one script loads the chat bubble, connects to your workspace over a real-time WebSocket, and handles everything else.
Step 4: Add the Code to Your Website
Paste the snippet right before the closing