Built by ICT Innovations:
AI-Powered Support, Redefined
We are a team of engineers, designers, and support specialists from Multan, Pakistan, building communication software trusted by businesses worldwide.
From Telecom Roots to AI-First Support
ICT Innovations was founded in Lahore, Pakistan, with a single mission: make enterprise-grade communication technology accessible to everyone. We started by building open-source telecom software: ICTFax for cloud faxing, ICTBroadcast for voice and SMS campaigns, and ICTCore as a unified communications middleware layer.
Over the years we watched businesses struggle with overpriced, per-seat live chat platforms that punished growth. So we built ICTDesk, a fully AI-powered, multi-tenant live chat SaaS that brings real WebSocket conversations, Claude AI automation, and white-label flexibility together in one flat-rate platform.
ICTDesk launched to bring AI chat to businesses of all sizes, from solo founders to enterprise teams, without the per-agent pricing that makes scaling expensive.
Why We Build ICTDesk
“Empower every business with enterprise-grade customer support tools at startup-friendly prices.”
We believe great customer support should not be a privilege reserved for companies with big budgets. Every business, whether a three-person startup or a growing SaaS, deserves the same tools that Fortune 500 teams use.
Built differently, by design
Every ICTDesk decision was made to solve a real frustration we saw businesses face with existing chat platforms.
Flat Pricing, No Per-Agent Fees
You pay one fixed price per plan, not per seat. Starter is $12/mo with 2 agents, Pro is $25/mo with 5 and Agency is $35/mo with 10, all billed yearly. Compare the plans.
Claude AI Integration
Powered by Anthropic Claude AI for intelligent auto-replies, conversation summaries, and knowledge-base-driven answers, built in rather than bolted on.
True White-Label
Your brand, your domain, your colors. Serve your own customers under your label. White-label licensing available for agencies and resellers.
Real-Time Live Chat
Messages reach your agents and your visitors within seconds, with no page reloads, so a chat feels like a conversation.
Mobile Apps
Native mobile apps for agents so your team can respond to customers from anywhere. No desk required.
Source Code License Available
Want to self-host or change the platform? A one-time $7,000 source code license gets you the Laravel backend plus the iOS and Android apps, so the whole codebase is yours.
A global team, based in Multan
We are engineers, product designers, and support specialists headquartered in Multan, Pakistan. Our team has spent over a decade building telecom and communication platforms used across six continents.
We do not list names because our work speaks for itself, and because great software is always a team effort. When you contact us, you will reach a real person who cares about your success, not a scripted support bot.
Multan, Pakistan, building for the world since 2010
Other products from our team
ICTDesk is part of a broader suite of open-source and cloud communication tools.
ICTFax
Cloud fax server with T.38 protocol support, email-to-fax, web faxing, and a full REST API. Trusted by telecoms and enterprises worldwide.
ictfax.com →ICTBroadcast
Predictive dialer, voice broadcast, bulk SMS, and IVR campaign management. Scale your outbound communication without limits.
ictbroadcast.com →ICTCore
Unified communications framework and telecom middleware built on Asterisk and FreeSWITCH. The engine behind many of our products.
ictcore.org →Ready to see ICTDesk in action?
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